About Us
Kivo Health provides a telehealth rehab program for chronic lung disease patients, offering a 9-week pulmonary rehabilitation program delivered by respiratory therapists over live video. Our mission is to revolutionize healthcare by providing patients with a way to breathe easier and live better lives from the comfort of their homes.
Job Description
We are seeking a motivated, enterprise-minded Health Systems Account Manager to own and grow Kivo Health's most important partnerships. As our first hire in this function, you'll take over relationships with some of the largest and most respected health systems and payors in the country - including Stanford Health, UCLA, Corewell, Mercy, UNC, and Optum - and be responsible for strengthening them through consistent in-person and virtual engagement.
Your core responsibility is driving incremental new patient referrals from these partners into Kivo's virtual pulmonary rehab program, while continuously refining how we support them. This role is key in deepening trust with clinical and administrative stakeholders, removing friction from the referral process, and maximizing program impact across every partner account.
Key Responsibilities
- Account Ownership: Take full ownership of Kivo's current health system and payor partnerships as the named account manager and main point of contact.
- Referral Growth: Serve as the primary driver of incremental new patient referral volume from each partner back into Kivo's virtual pulmonary rehab program - the core metric of success in this role.
- In-Person Engagement: Travel regularly for in-person visits with pulmonologists, care coordinators, referral teams, and administrative stakeholders, supplemented by consistent virtual check-ins and QBRs.
- Workflow Optimization: Work closely with clinical and operational stakeholders at each health system to identify friction points in the referral process - EHR integration, order sets, care coordinator workflows, provider awareness - and drive solutions that make referring to Kivo easy and automatic.
- Relationship Building: Build trusted, multi-threaded relationships across pulmonology, primary care, care management, digital health/innovation, and value-based care teams to protect and expand each partnership.
- Collaborative Communication: Act as the voice of the partner internally, bringing feedback, needs, and market intelligence back to Kivo's clinical, product, and leadership teams.
- Account Lifecycle Management: Lead onboarding for newly signed sites, ensure smooth implementation, and manage ongoing account health, renewals, and expansion opportunities.
- CRM and Reporting: Maintain accurate records in CRM, track referral volume and account health by partner, and provide regular reporting to the VP of Sales on performance and growth opportunities.
- Problem Solving: Identify and address barriers to referral growth, including workflow, technical, or relationship challenges.
Requirements
Education
Bachelor's degree in Business Administration, Healthcare, or a related field (preferred).
Experience
- 5+ years of enterprise account management, partnerships, or sales experience, with a track record of managing complex, multi-stakeholder relationships.
- Health system experience is required — direct experience working with or selling into hospital systems, IDNs, or academic medical centers.
- Demonstrated ability to drive referral or utilization growth, ideally within digital health, telehealth, medical device, pharma, or another clinically-oriented business.
- Payor relationship experience is a plus, given Kivo's partnership with Optum and other health plans.
Skills
- Excellent relationship-building and executive presence, with the ability to earn credibility with both clinicians and administrative/operational leaders.
- Strong communication, interpersonal, and organizational skills.
- Comfort operating with significant autonomy and building process from scratch as the first hire in this function.
- Strong CRM discipline — comfortable owning forecasting, account plans, and referral metric reporting.
- Willingness and ability to travel regularly (estimated 30–50%) for in-person partner engagement.
- Genuine passion for expanding access to care for underserved patient populations with chronic disease.
Benefits
- Competitive base salary and performance-based commission structure.
- Health, dental, and vision insurance.
- Equity in a high-growth startup.
- 401(k).
- Unlimited PTO.
- Opportunities for career growth and professional development.
- Hybrid or remote work flexibility.
Join a high-growth company with a mission to transform healthcare!
About Kivo Health
- Revolutionizing healthcare for chronic obstructive pulmonary disease (COPD).
- We offer a 9-week, Medicare-billed program with live respiratory therapist support and real-time pulse oximetry.
- Partnering with prestigious health systems including Stanford Health, UCLA, Corewell, Mercy, and UNC, plus payor partnerships including Optum and Priority Health.
- Series A company: backed by investors including Y Combinator and advisors from leading healthcare organizations like the COPD Foundation.
- Led by a Stanford-trained physician with a successful track record in healthcare startups.
If you are passionate about healthcare innovation and looking for an exciting, fast-paced role where you can make a real impact on patients' lives, apply today to become our next Health Systems Account Manager at Kivo Health!
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