Job Description
As a Patient Engagement Specialist, you'll play a pivotal role in helping patients take the first step toward better lung health. You'll connect with referred patients, build trust, and clearly explain how Kivo Health's virtual pulmonary rehabilitation program works - guiding them toward enrollment with confidence and care.
In this role, you will engage directly with patients to introduce Kivo's 9-week virtual pulmonary rehab program, walk them through the enrollment process, and speak knowledgeably about co-pays and potential costs. You'll help patients fully understand the program's clinical benefits and support them through a smooth, seamless enrollment experience.
The ideal candidate is a confident communicator who thrives on turning hesitation into interest and is genuinely motivated by helping patients improve their quality of life. You'll blend consultative selling with empathy, making sure every patient feels heard, informed, and supported from first conversation to enrollment.
Success in this role is measured by your ability to engage patients and convert conversations into enrollment interest. Key performance metrics include outreach volume, the percentage of patients who express interest after an outreach call, and your effectiveness at communicating the value of Kivo Health's program while delivering an outstanding patient experience.
Key Responsibilities
- Conduct a high volume (100+) of outbound phone calls to patients referred to Kivo Health.
- Build rapport with patients and educate them about Kivo Health's virtual pulmonary rehabilitation program.
- Clearly communicate the benefits of the program and how it can improve patients' health, independence, and quality of life.
- Address patient questions and concerns with confidence, empathy, and professionalism.
- Effectively overcome objections and encourage patients to enroll by tailoring conversations to each individual's needs and goals.
- Guide patients through the enrollment process and ensure they understand next steps.
- Maintain accurate documentation of all patient interactions and enrollment activities.
- Collaborate with providers, clinicians, and internal teams to ensure a smooth patient experience.
- Help with other patient enrollment responsibilities and operational tasks as needed.
Qualifications
- Previous experience in sales, patient outreach, customer success, patient access, healthcare navigation, or another role involving persuasive communication.
- Outstanding verbal communication skills and the ability to build trust quickly over the phone.
- Comfortable making a high volume of outbound calls each day.
- Strong active listening skills with the ability to identify patient concerns and respond thoughtfully.
- Positive, resilient, and motivated by helping people while achieving enrollment goals.
- Highly organized with excellent attention to detail and accurate documentation.
- Self-motivated with a proactive approach to problem-solving and continuous improvement.
- Experience in healthcare is preferred but not required.
Why Join Us?
- Be part of a mission-driven company focused on improving patient care.
- Help patients improve their health and quality of life through an innovative virtual care model.
- Work with a passionate, supportive, and collaborative team that celebrates wins together.
- Make a meaningful impact as part of an early team, with direct input in shaping patient outreach strategies and enrollment processes.
- Opportunities for growth within the organization.
About Kivo Health
Kivo Health provides telehealth lung therapy to people with chronic lung disease.
Lung therapy is similar to physical therapy. It includes guided exercise and live education. Our 9-week, insurance-billed program connects patients to our therapists in real-time. We help patients feel better, get back to everyday activities and stay out of the hospital. Because we reduce hospitalizations, we save payers an average of $8k per patient.
We're working directly with UCLA, Stanford and other major health systems across 9 states. We're making money, growing quickly and are looking for engineers to scale our service to all 50 states.
Some more about us:
- We're working directly with UCLA, Stanford and other health systems in 9 states.
- We're well capitalized and have advisors from YCombinator, Cricket, Virta, and the COPD Foundation.
- Vaughn (CTO) is a serial YC tech founder with an exit to Trulia, and Victor (CEO) is a Stanford-trained physician.
- Our patients love us: "Kivo is a miracle to me... I could never have attended any other way."
If you want to work at a high-growth startup, and have a direct impact on patients' lives, come work with us! We're growing quickly, so this is a great opportunity to join early. Some similar companies that became unicorns are Virta, Somatus, Cricket, and Hinge Health (IPO May 2025).
Apply Now
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